The Resource Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Resource Information
The item Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.This item is available to borrow from 1 library branch.
Resource Information
The item Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.
This item is available to borrow from 1 library branch.
- Summary
- Filled with inspiring real-life case studies, this book reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place
- Language
- eng
- Extent
- xiii, 224 p.
- Contents
-
- Ch. 1. Professional movers: who's your Gladys?
- Ch. 2. The Canfield companies: where's my refrigerator?
- Ch. 3. Paul Reed Smith Guitars: starting from scratch
- Ch. 4. Singapore Airlines: the tea service tells the story
- Ch. 5. ISCO Industries: a good manhole is hard to find
- Ch. 6. The Green Company: who's going up the ladder?
- Ch. 7. Preston Wynne Spa: massaging egos
- Ch. 8. ClearVision Optical: SurveyMonkey around
- Ch. 9. Sky Lakes Medical Center: take, don't tell
- Ch. 10. Communicore Visual Communications: the happy challenge
- Ch. 11. A final review
- The practical points
- Recommended "Who's your Gladys?" resources
- Isbn
- 9780814414392
- Label
- Who's your Gladys? : how to turn even your most difficult customer into your biggest fan
- Title
- Who's your Gladys?
- Title remainder
- how to turn even your most difficult customer into your biggest fan
- Statement of responsibility
- Marilyn Suttle and Lori Jo Vest
- Title variation
- Who is your Gladys?
- Language
- eng
- Summary
- Filled with inspiring real-life case studies, this book reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place
- http://library.link/vocab/creatorName
- Suttle, Marilyn
- Dewey number
- 658.8
- Index
- index present
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
- Vest, Lori Jo
- http://library.link/vocab/subjectName
-
- Customer services
- Customer relations
- Customer services
- Interpersonal relations
- Customer relations
- Label
- Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- Bibliography note
- Includes bibliographical references and index
- Contents
- Ch. 1. Professional movers: who's your Gladys? -- Ch. 2. The Canfield companies: where's my refrigerator? -- Ch. 3. Paul Reed Smith Guitars: starting from scratch -- Ch. 4. Singapore Airlines: the tea service tells the story -- Ch. 5. ISCO Industries: a good manhole is hard to find -- Ch. 6. The Green Company: who's going up the ladder? -- Ch. 7. Preston Wynne Spa: massaging egos -- Ch. 8. ClearVision Optical: SurveyMonkey around -- Ch. 9. Sky Lakes Medical Center: take, don't tell -- Ch. 10. Communicore Visual Communications: the happy challenge -- Ch. 11. A final review -- The practical points -- Recommended "Who's your Gladys?" resources
- Control code
- 000044132887
- Dimensions
- 24 cm.
- Extent
- xiii, 224 p.
- Isbn
- 9780814414392
- Isbn Type
- (hbk.)
- Label
- Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- Bibliography note
- Includes bibliographical references and index
- Contents
- Ch. 1. Professional movers: who's your Gladys? -- Ch. 2. The Canfield companies: where's my refrigerator? -- Ch. 3. Paul Reed Smith Guitars: starting from scratch -- Ch. 4. Singapore Airlines: the tea service tells the story -- Ch. 5. ISCO Industries: a good manhole is hard to find -- Ch. 6. The Green Company: who's going up the ladder? -- Ch. 7. Preston Wynne Spa: massaging egos -- Ch. 8. ClearVision Optical: SurveyMonkey around -- Ch. 9. Sky Lakes Medical Center: take, don't tell -- Ch. 10. Communicore Visual Communications: the happy challenge -- Ch. 11. A final review -- The practical points -- Recommended "Who's your Gladys?" resources
- Control code
- 000044132887
- Dimensions
- 24 cm.
- Extent
- xiii, 224 p.
- Isbn
- 9780814414392
- Isbn Type
- (hbk.)
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Whos-your-Gladys--how-to-turn-even-your-most/ehvf6esqPN0/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Whos-your-Gladys--how-to-turn-even-your-most/ehvf6esqPN0/">Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Whos-your-Gladys--how-to-turn-even-your-most/ehvf6esqPN0/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Whos-your-Gladys--how-to-turn-even-your-most/ehvf6esqPN0/">Who's your Gladys? : how to turn even your most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
