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The Resource Service habits : 21 habits to transform your service culture, Jaquie Scammell

Service habits : 21 habits to transform your service culture, Jaquie Scammell

Label
Service habits : 21 habits to transform your service culture
Title
Service habits
Title remainder
21 habits to transform your service culture
Statement of responsibility
Jaquie Scammell
Creator
Author
Subject
Language
eng
Summary
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we've become so focused on systems and speed that we've forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally
Cataloging source
VWMR@
http://library.link/vocab/creatorName
Scammell, Jaquie,
Dewey number
658.812
Index
no index present
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Service industries
  • Organisational effectiveness
  • Consumer satisfaction
  • Interpersonal communications
Target audience
general
Label
Service habits : 21 habits to transform your service culture, Jaquie Scammell
Instantiates
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Getting started -- Habits 1 and 2 : service fundamentals -- Habits 3 to 11 : know how you serve best -- Habits 12 to 20 : learn how other want to be served -- Habits 21 to 26 : balance your actions when serving -- Habit 27 : service practice
Control code
000070527195
Dimensions
21 cm.
Edition
Second edition.
Extent
222 pages
Isbn
9781922611260
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)1296056128
Label
Service habits : 21 habits to transform your service culture, Jaquie Scammell
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Getting started -- Habits 1 and 2 : service fundamentals -- Habits 3 to 11 : know how you serve best -- Habits 12 to 20 : learn how other want to be served -- Habits 21 to 26 : balance your actions when serving -- Habit 27 : service practice
Control code
000070527195
Dimensions
21 cm.
Edition
Second edition.
Extent
222 pages
Isbn
9781922611260
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)1296056128

Library Locations

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