The Resource Putting customers first, (online streaming)
Putting customers first, (online streaming)
Resource Information
The item Putting customers first, (online streaming) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.This item is available to borrow from 1 library branch.
Resource Information
The item Putting customers first, (online streaming) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.
This item is available to borrow from 1 library branch.
- Summary
- This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian
- Language
- eng
- Extent
- 1 online resource (1 video file, approximately 38 min., 9 sec.)
- Note
- Title from title frames
- Label
- Putting customers first
- Title
- Putting customers first
- Language
- eng
- Summary
- This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian
- Cataloging source
- UtOrBLW
- Characteristic
- videorecording
- Date time place
- Originally produced by Library Video Network in 2006
- http://library.link/vocab/relatedWorkOrContributorName
- Kanopy (Firm)
- Runtime
- 38
- http://library.link/vocab/subjectName
-
- Libraries
- Libraries
- Customer services
- Public services (Libraries)
- Technique
- live action
- Label
- Putting customers first, (online streaming)
- Note
- Title from title frames
- Antecedent source
- unknown
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Configuration of playback channels
- unknown
- Content category
- two-dimensional moving image
- Content type code
-
- tdi
- Content type MARC source
- rdacontent
- Control code
- kan1063810
- Dimensions
- unknown
- Extent
- 1 online resource (1 video file, approximately 38 min., 9 sec.)
- File format
- unknown
- Form of item
- online
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Medium for sound
- other
- Other physical details
- digital, .flv file, sound
- Publisher number
- 1063810
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- sound
- Sound on medium or separate
- sound on medium
- Specific material designation
-
- other
- remote
- System control number
- (OCoLC)956894826
- System details
- Mode of access: World Wide Web
- Video recording format
- other
- Label
- Putting customers first, (online streaming)
- Note
- Title from title frames
- Antecedent source
- unknown
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Configuration of playback channels
- unknown
- Content category
- two-dimensional moving image
- Content type code
-
- tdi
- Content type MARC source
- rdacontent
- Control code
- kan1063810
- Dimensions
- unknown
- Extent
- 1 online resource (1 video file, approximately 38 min., 9 sec.)
- File format
- unknown
- Form of item
- online
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Medium for sound
- other
- Other physical details
- digital, .flv file, sound
- Publisher number
- 1063810
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- sound
- Sound on medium or separate
- sound on medium
- Specific material designation
-
- other
- remote
- System control number
- (OCoLC)956894826
- System details
- Mode of access: World Wide Web
- Video recording format
- other
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Putting-customers-first-online/6JFUIbDeSxA/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Putting-customers-first-online/6JFUIbDeSxA/">Putting customers first, (online streaming)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Putting customers first, (online streaming)
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Putting-customers-first-online/6JFUIbDeSxA/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Putting-customers-first-online/6JFUIbDeSxA/">Putting customers first, (online streaming)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
