The Resource Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Resource Information
The item Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.This item is available to borrow from 1 library branch.
Resource Information
The item Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.
This item is available to borrow from 1 library branch.
- Summary
- This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
- Language
- eng
- Extent
- 1 videodisc (DVD) (ca. 19 min.)
- Contents
-
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Isbn
- 9780734725882
- Label
- Getting it right at work : customer service
- Title
- Getting it right at work
- Title remainder
- customer service
- Statement of responsibility
- Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Language
- eng
- Summary
- This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
- Cataloging source
- XNTU
- http://library.link/vocab/creatorName
- De Silva Joyce, Helen
- Dewey number
- 428.24
- Government publication
- government publication of a state province territory dependency etc
- http://library.link/vocab/relatedWorkOrContributorName
-
- Wilson, Liz
- Zawadzki, Halina
- New South Wales
- New South Wales
- http://library.link/vocab/subjectName
-
- Customer services
- English language
- English language
- Label
- Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Accompanying material
- 1 workbook (100 p. : ill. ; 30 cm.)
- Contents
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Control code
- 000041490059
- Dimensions
- 4 3/4 in. +
- Extent
- 1 videodisc (DVD) (ca. 19 min.)
- Isbn
- 9780734725882
- Isbn Type
- (workbook)
- Other physical details
- sd., col.
- Label
- Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Accompanying material
- 1 workbook (100 p. : ill. ; 30 cm.)
- Contents
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Control code
- 000041490059
- Dimensions
- 4 3/4 in. +
- Extent
- 1 videodisc (DVD) (ca. 19 min.)
- Isbn
- 9780734725882
- Isbn Type
- (workbook)
- Other physical details
- sd., col.
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Getting-it-right-at-work--customer-service/Erut5lg_JEI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Getting-it-right-at-work--customer-service/Erut5lg_JEI/">Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/Getting-it-right-at-work--customer-service/Erut5lg_JEI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/Getting-it-right-at-work--customer-service/Erut5lg_JEI/">Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
