The Resource 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain
Resource Information
The item 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.This item is available to borrow from 1 library branch.
Resource Information
The item 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Randwick City Library.
This item is available to borrow from 1 library branch.
- Summary
- MANAGEMENT & MANAGEMENT TECHNIQUES. Defeat your company's greatest enemy: employee disengagement. 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization
- Language
- eng
- Edition
- First edition.
- Extent
- v, 200 pages
- Note
- Formerly CIP.
- Contents
-
- Machine generated contents note: ch. 1 My Ride With Taxi Terry
- ch. 2 The First Tenet: Set High Expectations and Then Exceed Them
- ch. 3 The Second Tenet: Delivering What Helps the Customer Helps You
- ch. 4 The Third Tenet: Customers Are People, So Personalise Their Experience
- ch. 5 The Fourth Tenet: Think Logically and Then Act Creatively and Consistently
- ch. 6 The Fifth Tenet: Make Your Customer the Star of the Show
- ch. 7 The Sixth Tenet: Help Your Customers Come Back for More
- ch. 8 The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work---and Life---More Joyful
- ch. 9 I'm Not Done Yet
- Isbn
- 9780071822152
- Label
- 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
- Title
- 7 tenets of Taxi Terry
- Title remainder
- how every employee can create and deliver the ultimate customer experience
- Statement of responsibility
- Scott McKain
- Title variation
- Seven tenets of Taxi Terry
- Language
- eng
- Summary
- MANAGEMENT & MANAGEMENT TECHNIQUES. Defeat your company's greatest enemy: employee disengagement. 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization
- Cataloging source
- WWBK
- http://library.link/vocab/creatorName
- McKain, Scott
- Dewey number
- 658.812
- Index
- no index present
- Intended audience
- Tertiary/Undergraduate, General
- Literary form
- non fiction
- http://library.link/vocab/subjectName
-
- Customer relations
- Customer services
- Label
- 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain
- Note
- Formerly CIP.
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Machine generated contents note: ch. 1 My Ride With Taxi Terry -- ch. 2 The First Tenet: Set High Expectations and Then Exceed Them -- ch. 3 The Second Tenet: Delivering What Helps the Customer Helps You -- ch. 4 The Third Tenet: Customers Are People, So Personalise Their Experience -- ch. 5 The Fourth Tenet: Think Logically and Then Act Creatively and Consistently -- ch. 6 The Fifth Tenet: Make Your Customer the Star of the Show -- ch. 7 The Sixth Tenet: Help Your Customers Come Back for More -- ch. 8 The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work---and Life---More Joyful -- ch. 9 I'm Not Done Yet
- Control code
- 000053145371
- Dimensions
- 23 cm.
- Edition
- First edition.
- Extent
- v, 200 pages
- Isbn
- 9780071822152
- Lccn
- 2014013239
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other control number
- 13935922
- Other physical details
- illustrations
- System control number
- (OCoLC)897777143
- Label
- 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain
- Note
- Formerly CIP.
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Machine generated contents note: ch. 1 My Ride With Taxi Terry -- ch. 2 The First Tenet: Set High Expectations and Then Exceed Them -- ch. 3 The Second Tenet: Delivering What Helps the Customer Helps You -- ch. 4 The Third Tenet: Customers Are People, So Personalise Their Experience -- ch. 5 The Fourth Tenet: Think Logically and Then Act Creatively and Consistently -- ch. 6 The Fifth Tenet: Make Your Customer the Star of the Show -- ch. 7 The Sixth Tenet: Help Your Customers Come Back for More -- ch. 8 The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work---and Life---More Joyful -- ch. 9 I'm Not Done Yet
- Control code
- 000053145371
- Dimensions
- 23 cm.
- Edition
- First edition.
- Extent
- v, 200 pages
- Isbn
- 9780071822152
- Lccn
- 2014013239
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other control number
- 13935922
- Other physical details
- illustrations
- System control number
- (OCoLC)897777143
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.randwick.nsw.gov.au/portal/7-tenets-of-Taxi-Terry--how-every-employee-can/RXwoBwvMy_M/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.randwick.nsw.gov.au/portal/7-tenets-of-Taxi-Terry--how-every-employee-can/RXwoBwvMy_M/">7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience, Scott McKain</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.randwick.nsw.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="https://link.randwick.nsw.gov.au/">Randwick City Library</a></span></span></span></span></div>
