The Resource Organizing your business around the customer, (online streaming)

Organizing your business around the customer, (online streaming)

Label
Organizing your business around the customer
Title
Organizing your business around the customer
Contributor
Speaker
Subject
Language
eng
Summary
Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing customer data, and the reinvention of how every department in the company interacts with customers
Cataloging source
UtOrBLW
Characteristic
videorecording
Date time place
Originally produced by Kantola Productions in 1993
http://library.link/vocab/relatedWorkOrContributorName
  • Siboni, Roger
  • Kanopy (Firm)
Runtime
52
http://library.link/vocab/subjectName
  • Organizational behavior
  • Consumer behavior
  • Customer relations
Technique
live action
Label
Organizing your business around the customer, (online streaming)
Link
Instantiates
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Control code
kan1042620
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 52 min., 7 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1042620
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
(OCoLC)897765886
System details
Mode of access: World Wide Web
Video recording format
other
Label
Organizing your business around the customer, (online streaming)
Link
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Control code
kan1042620
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 52 min., 7 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1042620
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
(OCoLC)897765886
System details
Mode of access: World Wide Web
Video recording format
other

Library Locations

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      669-673 Anzac Parade, Marouba, NSW, 2035, AU
      -33.938111 151.237977
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