The Resource Inside a hotel, (online streaming)

Inside a hotel, (online streaming)

Label
Inside a hotel
Title
Inside a hotel
Contributor
Subject
Language
eng
Summary
The MacDonald chain of luxury hotels serves business and leisure customers across the UK. Their people are integral to their success. This film goes inside one of its hotels to discover what they do. Service is everything: Guests have to be greeted with a smile. Neil, the concierge, is virtually a "personal organiser" for everyone who visits the hotel. The receptionist is in the front line, too, checking people in and dealing with angry customers. Giuseppe, the head waiter, has been in the restaurant business for over 30 years. Many guests fall below his standards! Conference business: Long gone are the days when big hotels relied on selling people a bed for the night to make their money. Now the big market is the corporate market and conferences. Recruitment, training and "mystery shoppers" like Colin and Wendy are all vital to keeping up standards of service. A lack of nibbles in the bar or newspapers which don't turn up mean Colin and Wendy mark the hotel down. Highs and lows: Working in a hotel is a bit like being on stage. The highs come when you meet your goals, the lows when you fail to make a customer happy. By no means all hotel workers find their jobs satisfying. A foreign hotel worker (not employed in the MacDonald chain) describes experiences of outrageous sexual harassment and bullying. She says she would never let her child work in the industry
Cataloging source
UtOrBLW
Characteristic
videorecording
Date time place
Originally produced by TV Choice in 2008
http://library.link/vocab/relatedWorkOrContributorName
Kanopy (Firm)
Runtime
30
http://library.link/vocab/subjectName
  • MacDonald Hotels
  • Hospitality industry
  • Hotels
Technique
live action
Label
Inside a hotel, (online streaming)
Link
Instantiates
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Control code
kan1064953
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 30 min., 19 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1064953
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
(OCoLC)956897354
System details
Mode of access: World Wide Web
Video recording format
other
Label
Inside a hotel, (online streaming)
Link
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Control code
kan1064953
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 30 min., 19 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1064953
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
(OCoLC)956897354
System details
Mode of access: World Wide Web
Video recording format
other

Library Locations

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      669-673 Anzac Parade, Marouba, NSW, 2035, AU
      -33.938111 151.237977
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