Coverart for item
The Resource Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki

Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki

Label
Getting it right at work : customer service
Title
Getting it right at work
Title remainder
customer service
Statement of responsibility
Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Creator
Contributor
Subject
Genre
Language
eng
Summary
This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
Cataloging source
XNTU
http://library.link/vocab/creatorName
De Silva Joyce, Helen
Dewey number
428.24
Government publication
government publication of a state province territory dependency etc
http://library.link/vocab/relatedWorkOrContributorName
  • Wilson, Liz
  • Zawadzki, Halina
  • New South Wales
  • New South Wales
http://library.link/vocab/subjectName
  • Customer services
  • English language
  • English language
Label
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Instantiates
Publication
Accompanying material
1 workbook (100 p. : ill. ; 30 cm.)
Contents
"Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
Control code
000041490059
Dimensions
4 3/4 in. +
Extent
1 videodisc (DVD) (ca. 19 min.)
Isbn
9780734725882
Isbn Type
(workbook)
Other physical details
sd., col.
Label
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Publication
Accompanying material
1 workbook (100 p. : ill. ; 30 cm.)
Contents
"Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
Control code
000041490059
Dimensions
4 3/4 in. +
Extent
1 videodisc (DVD) (ca. 19 min.)
Isbn
9780734725882
Isbn Type
(workbook)
Other physical details
sd., col.

Library Locations

    • Margaret Martin LibraryBorrow it
      Level 1, Royal Randwick Shopping Centre, Randwick, NSW, 2031, AU
      -33.9151421 151.2408898
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