Coverart for item
The Resource Can you hear me? : how to connect with people in a virtual world, Nick Morgan

Can you hear me? : how to connect with people in a virtual world, Nick Morgan

Label
Can you hear me? : how to connect with people in a virtual world
Title
Can you hear me?
Title remainder
how to connect with people in a virtual world
Statement of responsibility
Nick Morgan
Creator
Author
Subject
Language
eng
Summary
Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virtual communication very often leads to misunderstandings, because it deprives us of the emotional knowledge that helps us understand context. How can we fix this? A key problem is that we are busy trying to replicate the experience of a face-to-face meeting in the virtual world, assuming the same rules apply. That is a big mistake. We need to shift our focus and energy to a new challenge, unique to the virtual era. As communication expert Nick Morgan argues in this essential book, recent research suggests that we need to learn to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the previrtual era. Indeed, we need to update all our rules of connection for the virtual sphere, rethinking them from the beginning and avoiding the mistake of assuming that they are inherently similar to face-to-face connections. Can You Hear Me? explains and guides you through this important process, describing what the current research reveals about what works and what doesn't in virtual communications, and creating a new set of rules and practical tips for how to connect with people--your team, your audience, your organisation--when you can't be physically present. If you work or manage in an organisation that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.--
Cataloging source
MH/DLC
http://library.link/vocab/creatorName
Morgan, Nick
Dewey number
302.231
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Business communication
  • Communication and technology
  • Teleconferencing
  • Communication
Target audience
adult
Label
Can you hear me? : how to connect with people in a virtual world, Nick Morgan
Instantiates
Publication
Copyright
Note
Formerly CIP.
Bibliography note
Includes bibliographical references (pages 247-254) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: We're more connected than ever, so why do I feel so alone? -- The five basic problems with virtual communications -- The lack of feedback: where's the emotional clarity? -- The lack of empathy: where's the consistency? -- The lack of control: for better or for worse, your life online is public -- The lack of emotion: can you make me care? -- The lack of connection and commitment: anyone here from Dubuque? -- Specific techniques for specific digital channels -- Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales
Control code
000063838338
Dimensions
22 cm.
Extent
xii, 270 pages
Isbn
9781633694446
Isbn Type
(hardback)
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Label
Can you hear me? : how to connect with people in a virtual world, Nick Morgan
Publication
Copyright
Note
Formerly CIP.
Bibliography note
Includes bibliographical references (pages 247-254) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: We're more connected than ever, so why do I feel so alone? -- The five basic problems with virtual communications -- The lack of feedback: where's the emotional clarity? -- The lack of empathy: where's the consistency? -- The lack of control: for better or for worse, your life online is public -- The lack of emotion: can you make me care? -- The lack of connection and commitment: anyone here from Dubuque? -- Specific techniques for specific digital channels -- Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales
Control code
000063838338
Dimensions
22 cm.
Extent
xii, 270 pages
Isbn
9781633694446
Isbn Type
(hardback)
Media category
unmediated
Media MARC source
rdamedia
Media type code
n

Library Locations

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      -33.9151421 151.2408898
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